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Aeroplan’s Changes to Loyalty Program

Aeroplan, the loyalty program of Air Canada, has announced some changes to its Terms and Conditions. Aeroplan’s Changes to Loyalty Program is especially interesting to those who sign up for cards that offer bonuses.
The loyalty program, part of Star Alliance, has emailed its members outlining the changes. These changes will come into effect on February 5, 2024.

Star Alliance. Photo Courtesy: Star Alliance

Key Points of Aeroplan’s Changes to Loyalty Program

Among the points outlined in the new Terms & Conditions:

  • Only one Aeroplan membership is allowed per person.
  • Aeroplan can ask the member to confirm the status of relationship to those who are part of the family sharing plan.
  • An Aeroplan account can be terminated if it lies dormant for three consecutive years.
  • Bonus points offered by the various credit card companies are meant for new members who have not received bonus Aeroplan Points for the same products or services, irrespective of the issuer. To clarify, there are at least five tiers of cards – entry level, core, premium, core small business, and premium small business. What Aeroplan is saying is that a member can sign up for (new card or welcome) bonus only for one card in each tier, irrespective of who issues the card, in their life time.
  • Aeroplan may limit the number of New Card Bonuses or similar bonuses a member can receive in a specified period.
  • Aeroplan reserves the right to suspend or terminate the account of members engaging in “excessive” or “abusive behavior” related to New Card Bonus offers.
  • These include:
  • Applying for multiple Aeroplan Credit Cards
  • Canceling cards shortly after receiving a bonus
  • Returning products or services for which points were issued
  • Linking an Aeroplan Credit Card to an account not owned by the cardholder.
  • Aeroplan also will prohibit use of scripts, bots, macro or any other automated means to get or use loyalty points.

Aeroplan had updated its terms and conditions in 2022, tightening some of the bonus and other benefits. And the current update is further clarifying and tightening.

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